At Holiday Shaken Chain, we strive to provide safe, secure and comfortable services in our business, based on the basic philosophy of "considering and continuing to pursue the best in profit, safety and convenience for our customers in their car life." At Holiday Shaken Chain, we consider our customers' personal information to be indispensable for providing services that fully satisfy our customers, and we consider it to be very important information entrusted to us by our customers, so we handle it with the utmost care. To ensure that our customers can use Holiday Shaken Chain with peace of mind and trust, we provide sufficient education to executives and employees, including affiliated corporations, on laws and regulations regarding personal information and chain regulations, and we have established an internal system for safety measures, strive to properly manage customers' personal information, and make every effort to use it appropriately.
This privacy policy applies when you use the services and products offered by Holiday Vehicle Inspection chain stores and Holiday Group companies (here in after referred to as "Our Group").
Your personal information will be collected and used for the following purposes:
We will send notices regarding regular inspections of vehicles owned by customers, vehicle inspections, vehicle sales, product sales, and non-life insurance by mail, telephone, email, and other means.
We will notify you by mail, telephone, e-mail or other means about events hosted or sponsored by our group, new businesses and other business details.
Our group requests and collects market research (questionnaires) from customers for the purpose of investigating customer satisfaction under ISO 9001, improvements to store operations, product purchasing trends, product development, store openings, etc. The results of the market research (questionnaires) may be edited so that individuals cannot be identified, and may be made public.
When making a payment for a product or paid service, personal information may be exchanged between financial institutions (banks, credit companies, loan companies, etc.) and insurance companies (non-life insurance companies, etc.) to verify the validity of your financial institution account number and the validity of your credit card.
For customers who have applied for campaigns such as prize draws, personal information may be provided to business partners related to the campaign for the purpose of shipping prizes won, etc.
We will use the personal information to make emergency contact if there is a risk of damage to the life, body, or property of the customer or other people due to a maintenance defect, a problem with the product sold, or a defect in the installation of the product.
Responding to inquiries, requests, etc.
We will acquire your personal information through appropriate and fair means.
Our group will not disclose or provide your personal information to third parties, except in the following cases: In addition, cases of joint use or provision to a business partner do not constitute disclosure or provision to a third party.
When the customer has given their consent
When disclosure or provision is required by law
When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent
When it is necessary to cooperate with a national or local government entity in carrying out public affairs, and obtaining the customer's consent is likely to impede the performance of said affairs.
If any of the following applies to you:
When disclosing or providing statistical data or other data in a form that does not identify the individual
In order to increase customer convenience and provide comprehensive services, our group will share personal information entrusted to us by customers within the scope of the intended use among our group companies. [Scope of parties sharing information] Holiday Vehicle Inspection Chain affiliated stores, Holiday Group companies [Items of personal information shared] Customer's name, address, telephone number, fax number, email address, place of employment (company name, department/division, address, telephone number, fax number), delivery address, information on the vehicle owned by the customer, vehicle insurance information, optional insurance information, credit number, credit card validity period, etc.
Our group may outsource some of its business operations and provide personal information to the outsourcing company to the extent necessary. In such cases, we will enter into a contract with the outsourcing company regarding the handling of the information and will provide appropriate supervision.
We manage our customers' personal information appropriately and take the utmost care to prevent leaks, loss, falsification, etc. We provide in-house training to our executives and employees regarding the protection and proper handling of customers' personal information. In addition, we determine the retention period of personal information according to the purpose of use, and dispose of it in an appropriate manner after the expiration of that period.
When a customer makes a request by a prescribed method for (1) disclosure, (2) correction, deletion, or addition, or (3) suspension of use or erasure of personal data held by the Group, the Group will respond as follows within a reasonable period and scope after verifying that the requester is the customer himself/herself. However, if there is a risk of harm to the life, health, property, etc. of the customer or a third party, if there is a significant hindrance to the performance of the Group's business, or if there is a violation of other laws and regulations, the Group may decline all or part of the request.
We will respond to your questions regarding disclosure.
Regarding corrections, deletions, or additions, we will investigate your request and make the necessary corrections.
We will suspend or delete the information. However, please note that we may be unable to provide the services you have requested due to the suspension or deletion of the information, so please make your request with this in mind.
Requests under the preceding paragraph regarding personal data held by customers and inquiries regarding other personal information will be made in the following manner. However, please note that in any case, we will decline your request if we are unable to verify your identity.
Reception desk
Requests for disclosure, correction, deletion, addition, suspension of use, erasure, and notification of purpose of use may be submitted by attaching the necessary documents to the request form designated by our company and mailing it to the address below.
〒556-00171-4-1 Minatomachi,Naniwa-ku, Osaka City, Osaka Prefecture OCAT Building 6F Holiday Co., Ltd. Personal Information Handling Officer
Documents to be submitted upon disclosure
B) Documents to verify identity of the person or agent
[For the applicant] Copies of two of the following documents: driver's license, passport, health insurance card, basic resident registration card with photo, pension book, disability certificate, copy of alien registration card, or seal registration certificate
[In the case of a representative] Power of attorney and certificate of the representative. *Copies of two of the following: the representative's driver's license, passport, health insurance card, basic resident registration card with photo, pension book, disability certificate, copy of alien registration certificate, or seal registration certificate. *In the case of a legal representative, in addition to the above documents, a document that proves the representative is a legal representative.
commission
For each request for disclosure, etc., you will be required to pay a fee of 1,100 yen (tax included)
We have established a unified policy for the handling of our information assets, the implementation of safety measures, the conclusion of various business contracts, and the internal management system, and all employees engaged in our business will operate and manage them appropriately, thereby maintaining, managing, and improving the level of information security, and thoroughly protecting and safely managing personal information. In order to properly manage information assets, we classify them according to their importance and impact, and restrict access to information assets based on legitimate authority. Safety measures for information assets are set out in the "IT Equipment and Facilities Management Regulations" and "Network Management Regulations." We will take reasonable technical measures to prevent unauthorized access to personal information and credit information, as well as information leakage, loss, damage, and theft, and will use personal information and credit information only to the extent necessary to achieve business purposes.
Holiday Corporation (here in after referred to as "our company") operates a website (www.holiday-fc.co.jp) that strives to properly manage the personal information of customers who access the website in accordance with the "Privacy Policy" established by our company, affiliated corporations, and each affiliated store (here in after referred to as "our group"). The handling of personal information protection specific to this website is as follows.
This privacy policy explains how personal information is handled on this website, and customers who use this website are deemed to have fully understood and agreed to the contents. We reserve the right to change the contents of our privacy policy at any time, and customers are deemed to have agreed to the current privacy policy.
【Scope of application】
This privacy policy applies when you are using this website (www.sakuragawa-syaken.com domain) and does not apply to other sites with different domains or sites operated by other companies. We recommend that you check the contents of each site's own privacy protection statement when you access each site.
【security】
When customers provide us with personal information, we ensure safety by encrypting the personal information with SSL (secure sockets layer) encryption technology or equivalent security technology in preparation for unauthorized access by third parties during communication. In addition, to prevent the leakage, misappropriation, or falsification of personal information through unauthorized access by third parties, we have installed firewalls, implemented computer virus countermeasures, and taken other reasonable security measures to ensure the safety of customers' personal information.
【About Cookies】
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Holiday Co., Ltd. President and CEO Yoichi Matsukawa